Queues, shifts and deadlines under control
Requests, shifts and SLA on one screen: you see when and why the backlog builds up. Below is a demo dashboard.
01Demo
Dashboards that tell a story
Operations
Demo ScenarioAre we handling requests on time?
- Within SLA
- 91% −3%
- Avg handling time
- 3.2 h +8%
- Backlog
- 118 +21%
Backlog by weekday
The backlog builds up on Mondays: weekend requests land on the same shift as weekday ones.
Action Add a Monday morning shift
02Service companies
Typical tasks
SLA compliance, shift planning, workload forecasts, work quality by team member.
03Contact
Let’s look at your data
Five questions and you get a preliminary data architecture and a first step. Or just write to us.
Preliminary data architecture
Step 1 of 6